1. What is the return policy?
We offer a 30-day return policy for most products, provided they are in their original condition and packaging. To initiate a return, visit our Contact page or contact customer service at sales@multisystems.com. Please note that certain products may be subject to a restocking fee or may not be eligible for return.
2. What are the shipping options?
We offer several shipping options, including standard, expedited, and express. Shipping rates and estimated delivery times will be provided during checkout based on your location and the items in your cart.
3. What are the international taxes, duties, etc., that I have to pay?
International orders may be subject to customs duties, taxes, and import fees, which are not included in our shipping costs. These charges vary by country and are the buyer's responsibility upon delivery. Please contact your local customs office for further information.
4. When will I receive my order?
Order processing typically takes 1-2 business days. Standard shipping generally takes 3-5 business days within Puerto Rico and the Dominican Republic. International shipping times may vary and will be displayed at checkout.
5. What do I do if I never received my order?
If your order hasn’t arrived by the estimated delivery date, please contact us at sales@multisystems.com or call us at 787-751-2720. We will help track your package and resolve any delivery issues.
6. What do I do if I receive a defective order?
If you receive a defective or damaged product, contact us immediately. We will arrange a return or exchange at no cost to you and ensure you receive a replacement.
7. How do I make changes to an order I’ve already placed?
To change or cancel an order, contact us as soon as possible. If your order has not yet been processed, we will do our best to accommodate changes. However, once an order has shipped, modifications may no longer be possible.
8. Where are you located?
We are headquartered in San Juan, Puerto Rico, with service centers in the Dominican Republic. Our e-commerce store serves customers across the Caribbean.
9. How is the product made? Where do the materials come from?
Our products are sourced from leading technology manufacturers known for high-quality materials and craftsmanship. Specific details about the origins of individual products can be found on their respective product pages.
10. How do I make sure I order the correct size?
Product specifications, including size and compatibility information, are listed on each product page. If you need assistance, contact our support team for guidance on selecting the right product for your needs.
11. How do I contact your company if my question isn’t answered here?
If you have any further questions, feel free to reach us at sales@multisystems.com, or call our customer service team at 787-751-2720. We're happy to assist you!