Shipping policy

Orders

When placing an order, please reference the quotation number shown above. Verbal instructions will not be accepted. Details such as quantities, cost, product description and shipping instructions must appear on the order. The required dates should be specified at time of order. If not possible, the client must inform the release dates as soon as possible. Our policy is to ship the merchandise upon receipt of an order. Any change to a purchase order must be emailed or faxed to your account manager and/or a MS Customer Service representative. Verbal changes, modifications or cancellations may not be processed. Orders received after 11:00 am will be processed the next working day. Orders of standard products dispatched correctly could be subject to a restocking fee. Custom made products are not returnable and non-refundable.

Ordered Quantities
The quantity ordered represents a firm commitment. If the customer should cancel/or reduce the balance of an order, the customer is responsible for any products already manufactured at that time.

Lead Times
Ship days shown in this quotation are stated in number of working days after receipt of your purchase order and order deposit if required.

Any order that requires special scheduling outside our normal delivery schedules, at the time of order may be subject to upcharges and manufacture acceptance.

Pricing is valid only for a period of 30 days from the quoted date.

Taxes & Freight Charges
Prices quoted herein do not include taxes or transportation charges unless otherwise indicated in the quote included herein. If exempt, customer Tax Exempt Number must be faxed with the purchase order. If this information is missing, we will not be held liable for any applicable taxes. If purchase is exempt, please provide the Purchase tax exempt certificate document with purchase order.

For Media

Orders
When placing an order, please reference the quotation number shown above. Verbal instructions will not be accepted. Details such as quantities, cost, product description and shipping instructions must appear on the order. The release dates should be specified at time of order. If not possible, the client must inform the release dates as soon as possible. Any change to a purchase order must be emailed or faxed to your account manager and/or a MS Customer Service representative. Verbal changes, modifications or cancellations will not be processed. Orders received after 11:00 am will be processed the next working day. Orders of standard products dispatched correctly are subject to a restocking fee of 25%. Custom made products are not returnable and non-refundable. When ordering a new part number a Vector File and or PMS numbers must be included with the order, if applicable. PMS color matches may have a tolerance of +/- ½ shade.

Ordered Quantities 
The quantity ordered represents a firm commitment. If the customer should cancel/or reduce the balance of an order, the customer is responsible for any products already manufactured at that time. A price change may apply. Blanket orders expire one year from the date the order is placed. Any unclaimed merchandise will be shipped at the time the order expires. Custom media orders are subject to a 10% over or under run in full length rolls. The customer will be invoiced for the actual quantity shipped.

Lead Times
Ship days shown in this quotation are stated in number of working days after receipt of your purchase order, signed drawing and order deposit, if required. Pricing is valid only for a period of 30 days from the quoted date.


Taxes & Freight Charges
Prices quoted herein do not include taxes or transportation charges unless otherwise indicated in the quote included herein. If exempt, customer Tax Exempt Number (Form SC-2919) must be faxed with the purchase order. If this information is missing, we will not be held liable for any applicable taxes. If purchase is exempt, please provide the Purchase tax exempt document with purchase order.